When users opt in, they will receive appointment confirmations, reminders, and service-related notifications after booking an appointment with Prime HVAC.

You can cancel the SMS service at any time. Simply text “STOP” to the number that messages you. After you send “STOP,” we will confirm your unsubscribe status via SMS. Once confirmed, you will no longer receive SMS messages from us. If you wish to rejoin, simply opt in again through our website or booking form.

If you experience any issues with the messaging program, reply with the keyword “HELP” for assistance, or contact us directly at support@primehvac.ca .

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for messages sent to you from us and messages you send to us. Message frequency varies. For questions about your text or data plan, please contact your wireless provider. For privacy-related inquiries, please refer to our Privacy Policy: https://primehvac.ca/privacy-policy .

1. Data Privacy and Protection At Prime HVAC, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data.

2. Collection of Data We collect personal information that you voluntarily provide when you opt in to our services or agree to our Terms of Service. This may include your name, phone number, email address, service address, and other details required to deliver our HVAC services.

3. Use of Data The information we collect is used solely to deliver the services you have requested and to communicate with you regarding those services. We do not sell, rent, or share your personal information with third parties. Your data is only used for the purpose for which it was collected and in compliance with applicable privacy laws.

4. Opt-In Communication We will only contact you regarding the services you have opted in for. By opting in or agreeing to our Terms of Service, you consent to receive service-related communications. You may withdraw your consent or opt out at any time by replying STOP or contacting us.

5. Compliance with A2P 10DLC Our messaging practices adhere to all A2P 10DLC regulations. We ensure that all SMS communications comply with carrier and regulatory guidelines.

6. Security We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

7. Changes to Terms We may update our Terms and Conditions periodically. Any changes will be posted on our website. Continued use of our services signifies your acceptance of any updates.

8. Contact Us If you have any questions or concerns regarding our privacy practices or SMS terms, please contact us at:
Prime HVAC Email: support@primehvac.ca Website: https://primehvac.ca